U.S. Customs and Border Protection, U.S. Border Patrol Processing Coordinator Services

U.S. Border Patrol (USBP) Agents have a challenging position that entails dangerous field work as well as in-office processing. U.S. Customs and Border Protection (CBP) needed a trusted partner to provide processing support across the southern border so Border Patrol Agents could spend more time in the field performing border security and enforcement activities to help manage the thousands of daily crossings.

SOSi has 500 personnel providing USBP support to the Yuma, Rio Grande Valley, Tucson, El Paso, and San Diego Sectors. “Our SOSis” as they are referred to by USBP personnel on site, provide administrative data collection, entry and processing support, including verifications, personal property management, and travel to build a custom and tailorable tracking and reporting system for the USBP. This has enabled SOSi to process over 2,800 applicants on the contract.

SOSi conducts and supports virtual processing, the identification of points of contact and family unit identification, and warehouse management. The company also ensures compliance with the Flores Settlement Agreement (FSA), including meals, showers, medication and/or support services, outtake support, and alternate site support as needed within the facilities.

To date, SOSi has processed more than 1.5 million migrant newcomers in support of the U.S. Customs and Border Protection.