SOSi was selected by the U.S. Army to provide a full range of IT support for a division with global human resource responsibilities at Ft. Belvoir, VA. When our customer decided to replace its internal instant messaging capability, we developed a solution to migrate more than 30,000 users quickly, with minimal disruptions to day-to-day operations.
We emailed each user detailed instructions to help them transition to the new messaging platform. When network and domain challenges impacted some users’ ability to connect to the new messaging server at Fort Bragg, NC, our engineers identified the replication and authentication issues responsible and worked with the government to correct the issues or develop workarounds to mitigate the problem while resolving it. We also worked with our customer to ensure the solution, and the corrections we made, were fully compliant with security protocols.
SOSi also created documentation to support the government’s migration to the new instant messaging tool, including infrastructure diagrams, white papers, FAQs, and general troubleshooting guides. We distributed these artifacts to the service desk and other stateside facilities to help support staff troubleshoot issues at their local sites.
